Frequently Asked Questions

Everything you need to know about your Ouidad curls and orders.

How do I determine my curl pattern?

We categorize curls into four distinct types: Loose, Classic, Tight, and Kinky. You can use our online Curl Quiz or consult our Curl Type guide to find the specific products tailored to your hair's unique needs.

What is your return policy for hair care products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you may return the product within 30 days of the delivery date for a full refund, excluding shipping fees.

Are Ouidad products sulfate and paraben-free?

Yes, the majority of our formulas are sulfate and paraben-free. We prioritize high-quality ingredients that nourish and protect the cuticle without stripping away essential moisture.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their curl essentials sooner.

Do you offer international shipping?

Currently, we only ship within the United States and to select U.S. territories. Please check our shipping page for the most up-to-date list of serviceable locations.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your cart and address before confirming.